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Consumer Care

FAQ

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EMAIL HASBRO

We're happy to hear from you, day or night.

AUSTRALIAN RESIDENTS:
  Consumer Care Business Hours:

Monday-Thursday        8:30am - 5:30pm AEST
Friday        8:30am - 12:00pm AEST

  NOTE: Hours may differ during holidays.

  Business Address:

    Hasbro Australia
    Level 4, 67-71 Epping Road
    Macquarie Park NSW 2113
    Australia.

 

DepartmentContact Information
Australia Consumer Carehasbro_aus@mailmw.custhelp.com



NEW ZEALAND RESIDENTS:
  Consumer Care Business Hours:

Monday-Thursday         8:30am - 5:30pm AEST
Friday        8:30am - 12:00pm AEST

  NOTE: Hours may differ during holidays.

  Business Address:

    Hasbro Australia
    Level 4, 67-71 Epping Road
    Macquarie Park NSW 2113
    Australia.

 

DepartmentContact Information
New Zealand Consumer Carehasbro_nz@mailmw.custhelp.com


For questions concerning products purchased in New Zealand, please contact:
Email: nzconsumercare@hasbro.com

 

Know your online shopping rights: NSW Fair Trading 

Request permission to use Hasbro logos, pictures or products (Australia & New Zealand Only)

 

Instructions:

    1. Download the Intellectual Property Request Form.

    2. Complete the form and save your changes.

    3. Once completed, email to custservau@hasbro.com